On-Site, Event, and Programming Questions
Yes, your ticket grants you access to both days of the summit.
The first day consists of a structured plenary session, which will follow a pre-set agenda. On the second day, attendees have the opportunity to participate in walking tours and working sessions. However, please be aware that these sessions require separate registration, which will be made available shortly exclusively to ticket holders.
While we are committed to ensuring that every ticket holder can participate in the day two activities, session spaces are limited and will be allocated on a first-come, first-served basis. Therefore, while we strive to accommodate your session preferences, we cannot guarantee placement in your top-choice session. We encourage you to sign up as soon as registration opens to secure your spot in your desired session.
No, your name will be on our guest list and we will check you in at the door. No physical or digital ticket is required.
Yes, we will provide English to French and French to English simultaneous interpretation
Yes, breakfast and lunch buffets are included in the registration price.
The State of Cities Summit has arranged the below preferred hotel options:
Les Suites Hotel, Ottawa – a CUI preferred rate is available until October 22, 2024.
Click Here to book online.
OR
Call 613-232-2000 (or toll free: 800-267-1989) and quote group ID code: 85708.
The National Arts Centre is a 12-minute walk from Les Suites Hotel, Ottawa.
Click Here to review the route on Google Maps.
Payment methods, receipts, refunds, and more
Tickets can be purchased via credit card on our TicketTailor event page. All major credit cards are accepted (Visa, MasterCard, American Express, Discover).
No account is required for ticket purchase.
Once your purchase is complete, an ‘Order Complete’ notification will be emailed to you automatically. Please use this receipt as proof of payment when expensing your ticket purchase with your organization.
For attendees seeking payment directly from their organization, please input your organization’s credit card information to make your payment. If your organization does not have a company credit card or is unable to pay via this method, please input your personal credit card information, and use the receipt provided to seek reimbursement within your own organization.
To purchase a ticket for someone else, simply complete the Buyer and Attendee information requested and proceed to the check-out page for payment. Please note, you will be asked for the following required information for your attendee: basic contact information, access needs, dietary restrictions, where the attendee is traveling from, and the language they work in.
Unfortunately, we only accept payments via credit card at this time. In this circumstance, please purchase your ticket as an individual, and seek reimbursement from your organization using the receipt provided.
No, the only payment method accepted is via credit card.
Yes, should you require a refund for any reason, please contact the event organizer at summit@canurb.org
Yes, should you require a refund for any reason, please contact the event organizer at summit@canurb.org
All payments are made through TicketTailor’s payment processor, Stripe. Payment processing uses the very latest PCI DSS card-security standards.